Refund Policy

Last Updated: October 29, 2026 — Effective immediately for new purchases. Prior purchases retain the terms accepted on their purchase date. Questions about the policy? Email [email protected]

Refund & Cancellation Policy

Last Updated: October 29, 2026

Effective Date: August 19, 2026

This Policy applies to purchases made on or after August 19, 2026. Purchases made before this date remain governed by the refund and cancellation terms presented and accepted at the time of purchase.

It's Social Gi is operated by GMC Health and Fitness Inc.

1. General Refund Policy

Unless a different refund or cancellation policy is expressly stated at checkout or within this Policy, purchases from It's Social Gi are final and non-refundable.

Our digital products and educational programs may provide access to proprietary content, including courses, videos, trainings, templates, guides, downloads, resources, and other digital materials.

Unless a product specifically includes a refund policy, we do not provide refunds based on:

Change of mind
Failure to use or complete the purchased product
Lack of participation
Scheduling conflicts
Dissatisfaction with individual results
Failure to implement the material
A customer's business or financial results

The UGC Pro Accelerator is an exception to this general final-sale policy and includes the 90-Day Conditional Refund Policy described below.

1:1 Mentorship has its own commitment and cancellation terms, set out in Section 3.1.

Nothing in this Policy limits any rights or remedies that cannot legally be waived under applicable law.

2. UGC Pro Accelerator — 90-Day Conditional Refund Policy

The UGC Pro Accelerator includes a 90-Day Conditional Refund Policy.

We want students to have the opportunity to go through the program, implement what they learn, and evaluate the program based on actual participation rather than simply purchasing the course and not using it.

A refund may be requested within 90 calendar days of the original purchase date if the eligibility requirements below are satisfied.

To qualify for a refund, you must:

Complete the required UGC Pro Accelerator course training.
Complete and implement the applicable action steps provided throughout the program.
Make a genuine effort to apply the strategies taught in the course.
Provide reasonable documentation showing completion and implementation when requested.
Submit your refund request within 90 calendar days of your original purchase date.

Documentation may include reasonable evidence of course implementation, such as completed exercises, portfolio work, outreach activity, pitching efforts, business materials, or other applicable action steps taught within the program.

Simply purchasing the course, accessing the materials, or deciding that you no longer wish to participate does not automatically qualify you for a refund.

Refund requests based solely on change of mind, lack of time, failure to complete the program, failure to implement the material, or dissatisfaction with individual business results do not qualify under this conditional refund policy.

How to Request a Refund

To request a refund under the 90-Day Conditional Refund Policy, email:

[email protected]

Your request must include:

Your full name
The email address used to purchase the course
Your order number, if available
A brief explanation of your request
Reasonable documentation showing that you completed and implemented the required course material and action steps

Refund requests must be received within the 90-day eligibility period.

We may request additional reasonable information necessary to determine whether the conditions of the refund policy have been satisfied.

If the eligibility requirements are met, the eligible purchase amount will be refunded to the original payment method when reasonably possible.

Results Are Not Guaranteed

The 90-Day Conditional Refund Policy is based on participation and implementation, not on achieving a specific financial or business outcome.

It's Social Gi does not guarantee that completing the UGC Pro Accelerator will result in:

A specific amount of income
A specific number of clients or brand collaborations
A particular response rate to pitches
Employment
Business profitability
Any other specific financial or professional result
Individual results vary.

3. Other Products and Services

Unless a different refund or cancellation policy is expressly displayed at checkout, digital guides, audits, Challenges, live trainings, workshops, courses, templates, resources, and other It's Social Gi products or services are final sale.

If a particular product or service has different cancellation, rescheduling, subscription, or refund terms, those terms will be disclosed before purchase and will control for that transaction.

The UGC Pro Accelerator is governed by the separate 90-Day Conditional Refund Policy described in Section 2.

3.1 1:1 Mentorship: Commitment, Scheduling, and Cancellation

1:1 Mentorship is private coaching with Gianna Cestone, offered by application. When you enroll, your place is reserved for the full program, and Gianna commits time in advance to prepare for your sessions, review your work, and give you feedback and support between sessions. These terms are shown before you enroll and you confirm them at checkout.

(a) Program options and price.

12-Week Mentorship (shown at checkout as "UGC 1:1 Professional Mentorship (3 Months)"): twelve private sessions over 12 weeks (one 60-minute strategy session and eleven 45-minute working sessions). The price is $1,749.97 paid in full at enrollment, or $1,791 paid as 3 monthly payments of $597: the first at enrollment, the second one month later, and the third two months later.
4-Week Mentorship: four private sessions over 4 weeks (one 60-minute strategy session and three 45-minute working sessions). The price is $997, paid once at enrollment.

(b) The 12-Week Mentorship is a 3-month commitment, whichever way you pay. On the payment plan, the three monthly payments are a payment schedule for one $1,791 purchase. They are not a month-to-month subscription and nothing renews after the third payment. Stopping attendance, skipping sessions, or deciding to end the program early does not cancel the remaining payments.

(c) Before coaching begins. Coaching begins when your first session is scheduled or when Program Materials are first made available to you, whichever happens first. If you change your mind before coaching begins, email [email protected] and we will cancel your enrollment and refund the amount paid.

(d) After coaching begins. Once coaching begins, there is no automatic refund, and no release from the remaining payments, if you change your mind, stop participating, or no longer need the program. Your place in the program and Gianna's preparation, feedback, and support are reserved for you for the full program, and that reserved capacity is the reason this commitment applies.

(e) Rescheduling. You may reschedule any session with at least 24 hours' notice before its start time. A session rescheduled with that notice is not used and is moved to a new time.

(f) Missed sessions and late cancellations. A session missed without notice, or cancelled or rescheduled with less than 24 hours' notice, counts as a used session. If you join late, the session ends at its scheduled time. In a genuine emergency, Gianna may choose to reschedule a missed or late-cancelled session. That decision is at her discretion and does not create an ongoing right.

(g) Serious emergencies: one-time pause. If a serious emergency, such as a medical emergency or a death in your family, interrupts your participation, contact us as soon as you reasonably can. We may offer a one-time pause with a restart date agreed in writing, and your remaining sessions continue from that date. The scheduled payments continue during a pause unless a change is also agreed in writing.

(h) If we cancel or move a session. If Gianna cancels or needs to move a session, we will reschedule it with you. It does not count against your sessions.

(i) If we cannot complete your program. If Gianna cannot complete your Mentorship, we will refund the undelivered portion and cancel or reduce any remaining payments to match. The undelivered portion is an equal share of the price you paid or agreed to pay for each session not delivered: one-twelfth per session for the 12-Week Mentorship and one-quarter per session for the 4-Week Mentorship. For example, on the 12-Week payment plan, if four of twelve sessions were delivered and $1,194 had been paid, we would refund $597 and cancel the third payment. Program Materials you keep do not reduce this refund.

(j) Using your sessions. Sessions are scheduled within your program period (12 weeks or 4 weeks from your first session). Sessions not used within 30 days after the program period ends expire, unless the delay was caused by us or a pause was agreed in writing.

(k) Program Materials. Any workbooks, templates, handouts, course access, or other resources provided with your Mentorship ("Program Materials") are licensed for your personal use under Section 7 of our Terms of Service.

(l) Payments. If a scheduled payment fails, we will contact you. Session scheduling and access to Program Materials may be paused until the payment is completed. A failed or declined payment does not end the commitment.

(m) Results. Mentorship is coaching and education. It does not guarantee brand deals, clients, income, or any specific result. Results depend on your work and on factors outside our control.

(n) Your rights. Nothing in this section limits rights that cannot be waived under applicable law, including your right to dispute a billing error with your card issuer.

(o) Earlier enrollments. If you enrolled in a mentorship or coaching program before October 26, 2026, the terms you accepted when you enrolled continue to apply.

4. Legacy Purchases

Purchases made before August 19, 2026 remain governed by the terms that were presented and accepted when the purchase was completed.

This includes prior purchases made under:

A different conditional refund policy
A legacy payment plan
A previous course offer
A previous Community offer
A discontinued mentorship or coaching offer
A promotional or bundled offer with different terms

Changing this Policy does not retroactively remove refund, access, payment, or program rights that were part of an earlier customer's purchase.

If you purchased before August 19, 2026 and need information about the terms applicable to your order, email [email protected] with your name, purchase email, and order number.

5. Payment Plans

The UGC Pro Accelerator is offered as one payment of $297 or a two-payment plan of $159 per month for 2 months ($318 total). On the payment plan, the 90-Day Conditional Refund applies to the amount paid, and an approved refund ends the remaining installment.

The 12-Week 1:1 Mentorship is offered as one payment of $1,749.97 or 3 monthly payments of $597 ($1,791 total). Its payment and commitment terms are in Section 3.1.

Customers who entered into a legacy installment agreement remain responsible for the payment terms they accepted at checkout.

Refund, cancellation, access, and remaining-payment obligations for legacy payment plans are governed by the terms accepted when that plan was purchased.

Failed or overdue payments may result in suspension of access in accordance with the applicable purchase terms and payment-provider rules.

6. Subscriptions and Auto-Renewal

Certain It's Social Gi products or communities may be offered as recurring subscriptions.

When a subscription is offered, its checkout will disclose the applicable price, billing frequency, renewal terms, cancellation process, and any product-specific refund terms before purchase.

Unless otherwise stated at checkout:

Subscriptions renew automatically at the disclosed billing interval until cancelled.

Cancelling prevents future renewal charges.

Access continues through the end of the already-paid billing period unless otherwise disclosed.

Payments already made for an active billing period are non-refundable except where required by applicable law, where a product-specific refund policy applies, or in the event of a verified billing error.

Cancelling a subscription does not automatically create a refund for charges that were validly incurred before cancellation.

Any legacy subscription remains governed by the terms accepted when that subscription was purchased.

ISG Creator Club. The Club is billed $47 monthly or $470 a year in advance (founding members: $37 monthly for the first 50 who join with FOUNDING37). Cancel any time from your account page or by emailing [email protected]; cancellation stops the next renewal, access continues to the end of the period already paid, and there is no cancellation fee. Payments for a period that has started are not refunded, including when calls were missed or weekly material was not used, except for a verified billing error or where the law of your place of residence requires a refund. The 90-Day Conditional Refund Policy applies to the one-time UGC Pro Accelerator Course purchase, not to the Club subscription. Full Club terms: Terms of Service, Section 4.4.

7. Billing Errors and Access Issues

Our refund policies do not prevent customers from contacting us about legitimate billing or technical issues.

If you believe you:

Were charged more than once for the same purchase
Were charged an incorrect amount
Were charged for a purchase you did not authorize
Did not receive the access associated with a completed purchase

email [email protected] as soon as possible.

Please include your name, purchase email, order number, and a description of the issue so we can investigate.

Verified billing errors will be corrected as appropriate.

8. Payment Disputes and Chargebacks

If you believe there is a problem with a transaction, we encourage you to contact [email protected] first so we have an opportunity to investigate and resolve the issue.

Nothing in this Policy restricts any payment-dispute or billing-error rights available to you under applicable law.

If a transaction is disputed through a bank, card issuer, payment processor, or other payment provider, It's Social Gi may provide relevant records regarding the transaction, including:

Purchase records
Checkout disclosures
Account-access information
Course progress information where applicable
Applicable refund policies
Communications related to the transaction
Fraudulent activity, unauthorized use of payment methods, or abuse of our services may result in suspension or termination of account access where permitted by law.

9. Good-Faith Accommodations

In certain circumstances, It's Social Gi may choose to provide a reasonable non-cash accommodation, such as an access extension, rescheduling option, or similar accommodation.

Any accommodation is considered individually and does not create a contractual right to a refund or require us to provide the same accommodation in another situation.

Any accommodation offered outside the UGC Pro Accelerator's 90-Day Conditional Refund Policy does not modify the eligibility requirements of that policy unless expressly stated in writing.

Nothing in this section limits rights that cannot legally be waived.

10. Earnings and Outcomes Disclaimer

It's Social Gi provides educational information and resources.

We do not guarantee:

A specific amount of income
A specific number of brand collaborations
Employment or client opportunities
Business profitability
A particular financial or professional result

Results depend on many factors outside our control, including a student's effort, experience, execution, content quality, outreach, niche, market demand, economic conditions, and other individual circumstances.

Income examples, testimonials, case studies, and creator results represent individual experiences and should not be interpreted as promises or guarantees of future results.

The UGC Pro Accelerator's conditional refund policy does not create or imply an earnings guarantee.

11. Account Suspension and Termination

Access to It's Social Gi products may be suspended or terminated for violations of our Terms of Service, including unauthorized sharing, copying, distribution, resale, fraudulent activity, harassment, or misuse of proprietary materials.

Suspension or termination resulting from a violation of the Terms of Service does not create a right to a refund, except where applicable law requires otherwise.

A customer whose access is terminated for a material violation of our Terms of Service may be ineligible for the UGC Pro Accelerator conditional refund where permitted by applicable law.

12. International and Statutory Consumer Rights

Consumer-protection laws vary by jurisdiction.

If applicable law gives you cancellation, refund, withdrawal, or other consumer rights that cannot legally be waived, those rights take precedence over this Policy.

For customers in jurisdictions that provide a statutory withdrawal period for digital content, we may request your express consent to receive immediate access to the digital content and your acknowledgment that beginning supply of that content may cause you to lose an applicable statutory withdrawal right.

Where such consent or acknowledgment is legally required, it should be provided during the purchase process before immediate digital access is supplied.

Nothing in this Policy is intended to waive or restrict statutory consumer rights that cannot legally be waived.

13. Discounts, Promotions, and Bundles

Unless the checkout expressly states otherwise, purchasing the UGC Pro Accelerator using a coupon, promotional code, or limited-time discount does not remove its 90-Day Conditional Refund Policy.

For other products, using a coupon, promotional code, limited-time discount, or other price reduction does not change the applicable refund terms unless different terms are expressly disclosed at checkout.

Purchases made before August 19, 2026 remain governed by the terms accepted at the time of purchase, including any terms applicable to a promotional or bundled purchase.

14. Changes to This Policy

We may update this Policy to reflect changes to our products, business operations, or applicable requirements.

Material updates will be reflected by changing the Last Updated date.

Unless otherwise required by law, changes apply prospectively to purchases made on or after the effective date of the updated Policy.

Prior purchases remain governed by the applicable terms accepted at the time of purchase.

15. Contact

Questions about this Policy, refund eligibility, billing, account access, or the terms applicable to a previous purchase can be sent to: